How Lavilys Handles Your Information

Who we are

Lavilys is a B2B bathroom supply manufacturer working with bathroom retailers, hotel projects, construction projects, remodeling companies and other professional buyers. This policy explains what personal data we collect when you use this site or contact us, how we use it, and the rights you have over it.

You can reach us at [email protected].

Information we collect

We collect the personal data you choose to give us through our inquiry forms and direct contact channels. This typically includes:

• Your name and email address.
• Your company or organization, role and country, where you provide them.
• Phone or WhatsApp details, where you provide them.
• The content of your inquiry — product types, quantities, project scope, delivery targets and any files you attach.

We do not collect payment card numbers on this site. Financial details are handled through the order process we confirm with you directly.

How we use your information

• To respond to your inquiry and provide quotations.
• To review product fit, model selection, certification scope and logistics for your request.
• To coordinate orders, delivery, installation support and after-sales service.
• To keep records of our B2B relationship and meet legal and accounting obligations.

We process inquiry data because it is necessary for the business relationship you have initiated and for our legitimate interest in responding to you. We do not sell your personal data.

How we store and share it

Inquiry submissions are processed by the form and email services we use to run this site, which store data in secure facilities. Access is limited to staff who need it to answer your inquiry. We do not share your data with third parties for their own marketing, and we do not publish it.

Cookies and site data

This site may store small technical data needed to operate (for example, preferences or security tokens). We do not run third-party advertising or profiling cookies. If we add analytics or other tools later, we will update this policy first.

Your rights

Depending on where you are located, you may have the right to access, correct or delete your personal data, to object to or restrict its processing, and to receive a copy in a portable format. California residents have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what we collect and to request deletion. To exercise any of these rights, email [email protected] and we will respond within the period required by law.

How long we keep it

We keep inquiry and order data for as long as needed to support your account, fulfil orders, and meet tax, warranty and legal retention requirements. When data is no longer needed, it is deleted or anonymised.

Changes to this policy

We may update this policy as our practices or legal obligations change. The current version is always published on this page, with the date above. If you have questions about this policy, email [email protected].