Model Manuals
Full technical specifications and CAD drawings.
Installation Guidance, Spare Parts and Product Support
From installation preparation to component replacement, we provide model-matched tutorials, practical guidance, and spare-parts support for distributors, hotels, and engineering teams.
Phase 01
Before Installation: Reducing Site Uncertainty
Compatibility is the foundation of a successful project. We help confirm voltage, water pressure, drainage distance, and site requirements before the first carton is opened.
Pre-install Checklists
Verify site readiness before installation begins.
During Installation: Practical Problem Solving
Model-specific troubleshooting organized by functional system helps reduce downtime during hotel, distribution, and renovation installations.
Smart Remotes
Version-matched replacements for active product series.
Ion Filters
Bulk replacement packs for hotel maintenance teams.
Replacement Seats
Soft-close and heated seat assemblies.
Valves & Hoses
T-valves, braided hoses, and internal gaskets.
Post-arrival: Spare Parts & Component Support
Our modular engineering approach helps maintenance teams replace specific components quickly and cost-effectively instead of replacing complete units.
- Long-term parts planning for approved project models.
- Global logistics coordination for spare-part delivery.
- Batch-coded components for accurate model matching.
2-Year Full Unit Warranty
Every Lavilys smart toilet and bidet seat is covered by a 2-year warranty on the complete unit. Quality defects are the seller's responsibility — we replace components at no charge when the issue is verified as a non-human-caused quality failure.
- Covered: material defects, manufacturing flaws, and electrical or mechanical failures under normal installation and use.
- Free replacement parts shipped for any covered quality issue after technical confirmation.
- Not covered: damage from improper installation, misuse, unauthorized modifications, or normal wear-and-tear consumables.
How a Warranty Claim Works
- 01Report the issue
Send a description with photos or video showing the fault and the model label.
- 02Technical review
Our team confirms whether the issue is a covered quality defect — normally within 24 hours.
- 03Parts shipped
Replacement components are dispatched after confirmation. Shipping method depends on urgency and destination.
Knowledge Hub
Real-world scenarios and engineered solutions.
Case Study Hospitality Renovation
Managing 400+ Smart Unit Installations in a Live Environment
How a structured pre-installation checklist helps project teams reduce onsite errors at scale.
Full Case Coming SoonReplacement Guide
Step-by-step component replacement guidance for supported smart toilet models.
View GuidesTechnical Whitepapers
Access compliance reports, technical specifications, and material documentation.
Browse Documents