Model Manuals
Full technical specifications and CAD drawings.
Smart Toilet Installation, Warranty and Spare-Parts Support
Send the model number, site conditions and fault evidence for a model-matched technical review. Lavilys supports pre-installation checks, warranty assessment, troubleshooting and replacement-part identification for distributors, hotels and project teams.
Phase 01
Before Installation: Reducing Site Uncertainty
Compatibility is the foundation of a successful project. We help confirm voltage, water pressure, drainage distance, and site requirements before the first carton is opened.
Pre-install Checklists
Verify site readiness before installation begins.
During Installation: Practical Problem Solving
Model-specific troubleshooting organized by functional system helps reduce downtime during hotel, distribution, and renovation installations.
Smart Remotes
Version-matched replacements for active product series.
Ion Filters
Bulk replacement packs for hotel maintenance teams.
Replacement Seats
Soft-close and heated seat assemblies.
Valves & Hoses
T-valves, braided hoses, and internal gaskets.
Post-arrival: Spare Parts & Component Support
Our modular engineering approach helps maintenance teams replace specific components quickly and cost-effectively instead of replacing complete units.
- Long-term parts planning for approved project models.
- Global logistics coordination for spare-part delivery.
- Batch-coded components for accurate model matching.
2-Year Full Unit Warranty
Every Lavilys smart toilet and bidet seat is covered by a 2-year warranty on the complete unit. Quality defects are the seller's responsibility — we replace components at no charge when the issue is verified as a non-human-caused quality failure.
- Covered: material defects, manufacturing flaws, and electrical or mechanical failures under normal installation and use.
- Free replacement parts shipped for any covered quality issue after technical confirmation.
- Not covered: damage from improper installation, misuse, unauthorized modifications, or normal wear-and-tear consumables.
How a Warranty Claim Works
- 01Report the issue
Send a description with photos or video showing the fault and the model label.
- 02Technical review
Our team confirms whether the issue is a covered quality defect — normally within 24 hours.
- 03Parts shipped
Replacement components are dispatched after confirmation. Shipping method depends on urgency and destination.
Knowledge Hub
Real-world scenarios and engineered solutions.
Case Study Hospitality Renovation
Managing 400+ Smart Unit Installations in a Live Environment
How a structured pre-installation checklist helps project teams reduce onsite errors at scale.
Full Case Coming SoonReplacement Guide
Step-by-step component replacement guidance for supported smart toilet models.
View GuidesTechnical Whitepapers
Access compliance reports, technical specifications, and material documentation.
Browse DocumentsBuyer questions
Smart toilet after-sales FAQ
Prepare the model and project information below so installation, warranty and spare-parts requests can be routed correctly.
What information should be included in a smart toilet support request?
Include the model number, order or project reference, installation country, a clear description of the issue, and photos or video of the product label and fault. This helps the technical team identify the correct configuration and component.
Submit a support requestCan Lavilys provide replacement parts for installed projects?
Replacement-part support is available for approved project models. The part must be matched to the exact model, production batch and fault before shipping.
Browse available manualsWhat does the two-year warranty cover?
The published warranty covers verified material, manufacturing, electrical and mechanical defects under normal installation and use. Incorrect installation, misuse, unauthorised modification and normal consumable wear are excluded.
Can installation requirements be reviewed before ordering?
Yes. Send the rough-in, voltage, outlet position, water pressure and project conditions before ordering so the team can review model compatibility and the available installation documents.
Read the installation checklist